Common questions
The things people ask before trusting us with their cloud. If yours isn't here, email support@cloudraft.app.
Is it safe? Will it touch my original files?
It only ever makes copies. CloudRaft reads your source files and writes them into the destination you choose — it never deletes, moves, renames, or modifies anything in your original cloud. That's enforced in code.
Do you store my files?
No. Files stream from one cloud to the other through our worker and are never written to our disks. Afterward we keep only each file's name, size, and copy status — never the contents. More on our security page.
Which clouds can I move between?
Google Drive, Dropbox, OneDrive, and Box by one-click sign-in, plus Nextcloud, ownCloud, Synology, Seafile, QNAP, pCloud, Koofr, Yandex Disk, Fastmail, and other self-hosted servers with your own login. Which directions are live for each cloud is shown on the Supported clouds page.
Don't see your cloud?
Tell us on the Supported clouds page. We build the most-requested connectors first.
What does it cost?
The free tier lets you copy up to 10 GB — no card. Beyond that, buy a pass: a fixed amount of data for a one-time price, no subscription. See Pricing.
How long does a migration take?
That depends on how much you're moving and how fast each provider responds — large migrations can take hours. It runs in the background, so you don't have to watch it or keep your computer on.
What happens if it stops partway?
It picks up where it left off. Because everything is copy-only, an interrupted transfer never puts your originals at risk — at worst a few files just haven't been copied yet.
What if some files can't be copied?
A small number of files sometimes can't make the trip. The common ones: Google Docs, Sheets, and Slides aren't regular files — they live inside Google's system and need to be exported (to PDF, .docx, .xlsx) before another cloud can store them. We also set aside files the source can't report a size for (usually files still syncing from your devices) — we don't copy what we can't measure, because the size is how we verify the copy landed intact. Anything that runs into a problem mid-copy after retries is also set aside rather than left in a half-state. Before you press Start, the migration's page shows you exactly which files are set aside and why. You only pay for verified copies— every byte we couldn't deliver is refunded to your allowance automatically. And if one of our failures meant we delivered less than half the data your pass paid for, contact support within 30 days and we'll refund the payment in full.
What access do you get to my account?
As little as each provider lets us ask for — we use it only to read the files you choose and write the copies. We spell out each provider's access plainly on the privacy page.
Is my data sold, used for ads, or used to train AI?
No. We don't sell your data, we run no ad pixels and never profile you, and we don't use your files to train anything. We use Google Analytics for basic traffic insight — but only after you accept the cookie banner, and never for advertising.
How do I disconnect a cloud or delete my account?
Both are in Settings. Disconnecting removes a cloud's stored access immediately; deleting your account removes your stored data and revokes what we can at the providers.