Get in touch

When to reach out

• A migration is stuck, failed, or finished with unexpected results.
• You can't connect Google Drive™, Dropbox, or another provider — or want to disconnect one and aren't sure how.
• You want to delete your account and have all stored tokens + metadata wiped. (See Privacy for what we store.)
• You spotted a bug, a confusing UI moment, or something that doesn't match what the site promises.
• You have a security concern. Start your message with [security] — we triage those first.

What to include

The more of this you can include, the faster we can help:

• The email address on your CloudRaft account.
• The migration ID if relevant (visible in the URL on the migration detail page, e.g. /dashboard/migrations/abc123…).
• What you expected to happen vs. what actually happened.
• Approximate time and timezone the issue occurred.
• Screenshots are great if the issue is visual.

Things we can't help with

• Recovering files that were deleted in the source provider. CloudRaft only ever copies — we never delete or modify your source files, so we don't have a copy of anything you lost on the provider side. Use the provider's own trash / version history.
• Changing your Google, Dropbox, or OneDrive account settings. Those changes have to happen in the provider's own interface.
• Refunds for the free tier — it never charges you, so there's nothing to refund. Paid-plan refunds follow the policy in our Terms.

Status

If CloudRaft itself is down or degraded, the home-page banner will say so.

Privacy when contacting us

Please don't paste API keys, OAuth tokens, or passwords into your message. We never need them — CloudRaft already has the access it needs — you connected the account through the provider's own login screen. If you think a token may have been exposed, send us a message starting with [security] and we'll revoke it on our side.