Terms of service
By using CloudRaft, you agree to these terms. They're short on purpose.
These terms are a working draft. Final wording (especially the warranty disclaimer and governing law) will be reviewed by a lawyer before paid sign-ups open.
What CloudRaft is
CloudRaft moves files from one cloud storage provider to another on your behalf. Supported providers are listed on the home page.
What CloudRaft does NOT do
- Delete, move, rename, or modify your source files. Ever. This is a product invariant, not a default. We only ever copy.
- Modify file contents in transit. What we read from the source is what we write to the destination, byte for byte.
- Promise that the third-party providers (Google, Dropbox, Microsoft, Stripe) will always be available. When they're down, CloudRaft is effectively down for that provider.
Your responsibilities
- You may only use CloudRaft to move files you have the right to move. We don't police what's in your accounts, but you're responsible for compliance with the providers' terms.
- Keep your account credentials safe. If you suspect your account is compromised, email support@cloudraft.app.
Our responsibilities
- We run the service with reasonable care. We're not perfect — see warranty disclaimer below — but we'll do the work to fix what breaks.
- We notify you of material changes to these terms at least 30 days in advance.
- We follow the privacy policy on how your data is handled.
Pricing & payment
(Active when paid tiers ship.)
- The free tier has a per-migration byte cap (shown in-app before you start).
- Paid tier prices are listed on /pricing.
- All payment is processed by Stripe. We never see or store your card details.
- Cancel anytime via Stripe's customer portal. You keep paid access through the end of the billing period.
Service level
We aim for 99.5% uptime on a monthly basis. We do not offer credits or refunds for missed uptime targets at MVP — if this matters to you, we're probably not the right tool yet.
Warranty disclaimer & liability
CloudRaft is provided "as is", without warranty of any kind. To the extent the law allows, our liability is capped at the amount you paid us in the 12 months prior to the event.
Termination
You can delete your account at any time (Settings → Delete my account).
We can terminate your account if you violate these terms, attempt to abuse the service, or attempt to compromise it.
Contact
Questions: support@cloudraft.app.