Terms of service

What CloudRaft is

CloudRaft moves files from one cloud storage provider to another on your behalf. Supported providers are listed on the Supported clouds page.

CloudRaft is operated by Robinson Holding AS, org. no. 927 250 861, registered in the Norwegian Register of Business Enterprises (Foretaksregisteret), Norway. Registered address: Erik Werenskiolds vei 14 B, 4023 Stavanger, Norway. You can reach us at support@cloudraft.app.

Who can use CloudRaft

You need to be at least 18 — or old enough to enter into a binding contract where you live — to use CloudRaft.

What CloudRaft does NOT do

• Delete, move, rename, or modify your source files. Ever. This is a product invariant, not a default. We only ever copy.
• Modify file contents in transit. What we read from the source is what we write to the destination — we never transcode or alter your files. After each write we verify the file landed before counting it done: checked by size, and by checksum where the provider supports one.
• Use source access for anything but copying. Some sources only grant access in broad terms — for example, copying files out ofDropbox requires read-only access to your Dropbox. Where that's the case, the access is read-only and we use it solely to read the files you select and copy them; we never write to, or change, a source account.
• Promise that the third-party providers (Google, Dropbox, Microsoft, Stripe) will always be available. When they're down, CloudRaft is effectively down for that provider.

Your responsibilities

• You may only use CloudRaft to move files you have the right to move. We don't police what's in your accounts, but you're responsible for compliance with the providers' terms.
• Keep your account credentials safe. If you suspect your account is compromised, email support@cloudraft.app.

Our responsibilities

• We run the service with reasonable care. We're not perfect — see the warranty and liability section below — but we'll do the work to fix what breaks.
• We notify you of material changes to these terms at least 30 days in advance.
• We follow the privacy policy on how your data is handled.

Pricing & payment

• The free tier lets you scan any migration and copy a small test (about 10 GB), shown in-app before you start.
• Paid pass prices are listed on /pricing. Those prices are the base amount; if VAT or sales tax is due where you live, Stripe adds it and shows the full total — in your local currency — before you confirm payment.
• All payment is processed by Stripe. We never see or store your card details.
• Paid passes are one-time purchases — a data allowance valid for a fixed number of days, as shown on the pricing page. No subscription, no recurring charges, and nothing to cancel; an unused or expired allowance simply ends.
• Receipts. Stripe emails you a receipt for every purchase, with the amount, tax, and date. These terms stay available here so you always have a copy of what you agreed to.
• Price changes. We may change our prices over time. A pass you've already bought is never affected — what you paid is what you paid. New prices apply only to future purchases.

Refunds

A pass is metered by data. You are charged allowance only for bytes we successfully copied and verified at your destination.

• You cancel. Once the migration stops and any in-progress files finish copying, we refund the allowance for every byte we hadn't delivered. You keep — and are charged for — only what already arrived.
• Your source goes away (access revoked, files deleted) mid-copy. Same rule: you're charged only for what we managed to deliver before it went away.
• It fails on our end. Anything we failed to deliver is refunded to your allowance automatically. And if one of our failures meant we delivered less than half the data your pass paid for, email support within 30 days and we'll refund the payment in full via Stripe — no questions asked. (At or above half, your allowance is already reconciled byte-for-byte, so you only ever paid for what actually arrived.)

Allowance refunds are automatic — you don't need to ask. Because passes are one-time data allowances (not subscriptions), there's nothing to cancel and no recurring charge to stop.

Money refunds. The above is your allowance inside the app. If we issue a refund to your card via Stripe, your pass is adjusted to match the money:

• A full refund ends the pass — its remaining allowance is revoked.
• A partial refund reduces your remaining allowance proportionally. Data you've already used is never affected — only the unused portion is adjusted.
• A chargeback or payment dispute ends the pass immediately, the same as a full refund.

Where you exercise the 14-day right to withdraw (below), we make any money refund due within 14 days of receiving your notice.

Changing your mind (14-day right to withdraw)

If you're a consumer — in the EU/EEA including Norway, the UK, and anywhere else local law gives you a cooling-off right — you have at least 14 days to change your mind about a purchase. Here's how that works with a pass:

• Bought a pass but haven't started a migration? Email support within 14 days and we'll refund it in full, within 14 days of your notice.
• Started moving files? When you click Start migration, you're asking us to begin straight away — before your 14-day withdrawal period ends — and you confirm you understand that once we've copied and verified a file at your destination, you lose the right to withdraw for that delivered data. You're only ever charged for that delivered data; everything we haven't delivered, you can still withdraw from, and that allowance is refunded automatically. So you never pay for what you didn't get.

To withdraw, just email support — any clear statement is enough; you don't need to use a form. If you'd prefer a form, you can use our model withdrawal form.

Service level

We aim for 99.5% uptime each month. We don't offer credits for missed targets — if a guaranteed SLA is a requirement, CloudRaft probably isn't the right fit.

Warranty disclaimer & liability

CloudRaft is provided "as is", without warranty of any kind, and to the extent the law allows our liability is capped at the amount you paid us in the 12 months prior to the event giving rise to the claim.

Your rights as a consumer come first. Wherever you live, nothing in these terms limits or excludes any right or guarantee you have under the mandatory consumer law of your home country — including statutory guarantees that a digital service be as described and fit for purpose, and any remedies attached to them. The "as is" wording and the liability cap above apply only to the extent your local law allows, and never to liability for intent, gross negligence, fraud, or death or personal injury.

Termination

You can delete your account at any time (Settings → Delete my account).

We can terminate your account if you violate these terms, attempt to abuse the service, or attempt to compromise it.

Governing law & disputes

These terms are governed by Norwegian law, and disputes may be brought before the Norwegian courts.

If you're a consumer, this does not remove the mandatory consumer protections of the country where you live, and you can bring a claim — and can only be required to defend one — in your local courts.

For out-of-court help: consumers in Norway can ask Forbrukerrådet (the Norwegian Consumer Council) to mediate a dispute. Consumers elsewhere in the EEA can use a dispute-resolution body in their own country or contact the European Consumer Centres Network (ECC-Net). We're willing to take part in mediation through these bodies.

Contact

Questions: support@cloudraft.app.